Return & Refund Policy for ZivaBlush

At ZivaBlush, we want you to feel confident about your purchase. If something isn’t right, we’re here to help with a simple and transparent return and refund process.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in the same condition as received
  • Be in its original packaging with all labels intact
  • Not be damaged due to misuse or improper handling

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within 7 days of receiving your order
  • Requests made after this period may not be accepted

3. How to Initiate a Return

To start a return, please contact us at:

📧 support@zivablush.in

Include:

  • Order ID
  • Reason for return
  • Photos (in case of damaged/defective items)

Our team will guide you through the next steps.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection
  • If approved, your refund will be processed within 15 days
  • Refunds will be issued to your original payment method or via store credit (if applicable)

5. Exchange Options

  • We offer exchanges for defective, damaged, or incorrect products
  • Exchange requests must be made within 7 days of delivery
  • Subject to product availability

6. Damaged or Defective Products

If you receive a damaged, defective, or wrong item:

  • Contact us within 7 days of delivery
  • Share clear photos/videos as proof

👉 We will offer:

  • Replacement (preferred), or
  • Full refund (if replacement is not available)

7. Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products (especially beauty/personal care items due to hygiene reasons)
  • Items purchased during clearance or final sale
  • Gift cards or promotional items

8. Return Shipping Costs

  • If the return is due to our error (wrong/damaged product), we will bear the return shipping cost
  • For all other returns, shipping charges may be deducted from the refund or borne by the customer

9. Refund Delays (If Any)

If you haven’t received your refund:

  • Check your bank account or payment method again
  • Contact your bank/payment provider (processing delays may occur)
  • If the issue persists, contact us at support@zivablush.in

10. Contact Us

For any return or refund-related queries:

📧 Email: support@zivablush.in